We strive to ensure that every question is addressed promptly. For inquiries or concerns, please contact us via email at: support@magianime.com

Q: WHAT IS THE SIZING LIKE?

A: Our sizing is true to size, and the materials do not shrink over time. As a reference, our 6ft - 85kg model wears a size 2XL. Consider sizing up for a baggy/loose fit.

Q: WHAT IS THE QUALITY LIKE?

A: We use premium materials for our products. Our tees are warm and durable (100% cotton), while our hoodies are thick and made with a perfect cotton blend for maximum comfort, durability, and print quality. Sewed seams are hidden and professionally done.

Q: HOW DO I WASH AND CARE FOR MAGIANIME CLOTHING?

A: magianime t-shirts, sweaters, hoodies, and jackets are made of cotton and should be cared for as natural garments. Follow these simple wash & care instructions to keep your clothing fresh and crisp.

Q: HOW DO I TRACK MY ORDER?

A: Your tracking number(s) will be emailed to you once all items have been shipped. Please allow up to 3-7 days for activation in the shipping company's system. You can track your order using the ‘track order’ link at the bottom of the page.

Q: HOW TO PLACE AN ORDER?

A: After adding items to your cart, click the “Check Out” button in the shopping cart, and follow the checkout process.

Q: HOW SAFE IS MY PERSONAL INFORMATION?

A: Our site uses Secure Sockets Layer (SSL) protocol to encrypt all personal information during checkout. Refer to our Privacy Policy for more details on how we secure your information.

Q: CAN I CANCEL AN ORDER?

A: Yes, cancellations must be made within 24 hours of order placement. Email us within 24 hours for a full refund. Refunds will reflect in your account 24-48 hours after issuance. We do not issue refunds once the order is in the process of creation or shipment. However, you may submit a return/refund request if your order has arrived. Contact us at support@magianime.com, and we'll assist you.

Thank you for your interest in magianime. Our commitment to customer service drives us to ensure every customer's satisfaction. Feel free to reach out to us anytime!